Blog Post

Is Missing Calls Losing You Business?

Clare Runham

It’s a familiar issue for sole traders, whether it’s squeezing into a small space, or being tied up talking to sub-contractors, someone always rings at the worst possible moment.

You either rush to answer it, often not setting the greatest of first impressions, or you don’t take the call – possibly costing you the chance of another job.

It may seem there’s no solution to this; it’s just another growing pain of being a busy sole trader. After all, it’s not like you can afford an office with a receptionist, is it?

Well actually, you could happily carry on with your work and ignore your phone thanks to our Virtual Assistant service.

At Miss MPS, we answer phone calls for our clients to ensure their existing customers are looked after, and prospective customers are given the best possible impression.

Decision making is heavily influenced by that first impression, where building trust is key. Having someone professionally answer your calls gives that big company feel, helping our clients stand out from their competitors, and improving their conversion rates as a result.

We don’t stop with just taking calls either: we can book appointments, diarise annual check-ups, prepare quotes and even chase invoices. In other words, all the jobs you’d expect from an admin team.

The difference is, you’re not paying for an admin! We are available on a ‘pay as you go’ basis, where we only work when you need us. For some clients, we’re a useful back up when staff go on holiday, whilst for others we are a more permanent solution for those who don’t want the hassle of hiring and managing an employee.

So what are you waiting for? Get in contact with Miss MPS today and we can start making your life so much easier.

by Clare Narramore 16 December 2024
Ah, winter. The season of cozy jumpers, steaming mugs of tea and, for gas engineers, the annual game of heating roulette. The moment that first cold chill hits, homes across the nation come alive with the sound of boilers groaning back to life—or not. Phones ring off the hook as panicked voices fill the line: "My heating won’t turn on!" or the classic, "It’s making this weird clunk-clunk-wheeeze sound—can you fix it today?!" For gas engineers, this is peak season—a chaotic storm of urgent calls, overflowing job lists, and the impossible task of answering the phone while also diagnosing a misbehaving boiler. But who’s answering your calls when you’re knee-deep in radiators and wrenches?
10 December 2024
Chilly toes, waking up early to defrost the windscreen, and leaving work to the already dark skies—these are just a few of the frustrations that come with winter. While it may not be the end of the world, it's all the little things. And despite the festivity and Christmas songs playing on the radio, staying motivated at this time of year can be challenging. I'm sure many of you can relate to me when I say this. At Miss MPS, we understand how important it is to maintain well-being, especially during the busy winter months. As virtual assistants, we support our clients by alleviating stress from overwhelming workloads and tight deadlines. We also help them take well-deserved breaks and spend time with loved ones. However, looking after ourselves while caring for others is just as essential. Here are my top tips for staying healthy and motivated this winter:
by Clare Narramore 11 November 2024
When most people think of administrative roles, they often assume it’s all about answering calls, scheduling meetings, and managing email correspondence—the so-called "big three." It’s no surprise that this has led to a widespread perception that administrative work is monotonous, repetitive, and predictable. Well, at Miss MPS, we’re here to set the record straight: nothing could be further from the truth. In fact, our days are filled with exciting, unpredictable tasks that keep us on our toes—and we LOVE it. For those of you who have read our previous blog post , where we detailed the thrilling experience of organizing the charter of a private yacht for one of our clients (yes, that actually happened!) you might already have a sense of just how closely we work with our clients to ensure their lives run smoothly outside of just their business. A Tail-Wagging Adventure: Helping Our Client Move to Ibiza with Her Fluffy Companion Speaking of management, let’s dive into one of our more recent tasks, which illustrates the kind of unique and varied requests we handle at Miss MPS. One of our clients, a busy entrepreneur, recently decided to make a big move to Ibiza. Along with her, she was bringing her adorable, four-legged friend—a fluffy bundle of joy who plays an important part in her life just like her business endeavours. Therefore our job was to ensure that the move was as seamless as possible for both her and her dog. Now, moving abroad can be stressful enough, but when you throw a pet into the mix, there are a ton of logistics to consider. We dove into researching pet-friendly airlines and travel rules to make sure her beloved dog could join her on the journey. We checked out different travel policies and found the best options, so her furry friend can travel comfortably and safely! All our client will have to do is to pack her bags—and maybe throw in a pair of extra sunglasses for her dog to wear on the sunny beaches of Ibiza! We’re Problem Solvers, Not Just Assistants At Miss MPS, we’re more than assistants—we’re the ultimate problem solvers. Whether it’s planning events, handling the difficult part of travelling such as logistics, or managing surprise tasks (like pet relocations!), we tackle everything with creativity and a smile. No two days are ever the same, and that’s what makes our work so fun. Why We Love What We Do We get to know our clients, help them live their best lives, and handle everything from the big stuff to the small details. It’s a mix of personal and professional, and we wouldn’t have it any other way! Plus, who wouldn’t enjoy a job where one day, you’re organising a business meeting, and the next, you’re figuring out how to fly a dog to Ibiza in style? So, the next time someone tells you admin work is boring, send them our contact form . We’ll show them just how exciting and diverse our world is at Miss MPS!
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