Blog Post

Miss MPS’ call answering service shows record growth

Sharon Danquah

Our Virtual Receptionists handled 36% more calls during 2019

Miss MPS Virtual Receptionist
We are delighted to announce that 2019 saw a significant increase in demand for our call answering service here at Miss MPS, with annual growth in calls rising by 36%.

Most often, our team of virtual receptionists take calls when our clients are out of the office in meetings or are short-staffed – they rely on us to provide the same continuity of service as if they themselves were picking up the phone.

We’d like to think we have done a pretty good job of that, shown by some of our clients using us as full-time receptionists. We don’t just take calls; we take orders, speak to suppliers and manage diaries so that our clients are using their time as efficiently as possible.

Our Managing Director, Clare Runham, commented on the news;

“I am ecstatic that our clients see the value of our call answering service. It has always been my aim to provide more than just message taking, and it’s been important to be able to prove that we can provide the service from our offices here in Kent, so that quality of service is never diluted. I’m grateful that our clients recognise and value what we do.”

Our fantastic team based at our East Malling office answered more than 16,000 phone calls during 2019. With our research earlier in the year showing that 34% of small businesses are missing potentially vital calls, having us to pick up the phones means no opportunity is missed!

Here’s to an even better 2020!

A reminder of our Virtual Receptionist packages…

  • All calls answered here in Kent by our in-house team
  • No minimum term contract – use us only when needed
  • Starting price of £25pm, plus £1 per call

What to learn more about how we help? Our website is full of information, prices and endorsements from our current clients. Start on our dedicated Virtual Receptionist service page, or give us a call on 01732 757 870 to discuss your requirements!
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