Challenge your business to a mystery shopping call - we'll rate your answer time and response based on an industry average.
Test your business
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How do others perform?
In our research, we found that, on average, 50% of calls hit voicemail. For those that answered, we waited an average of 54 seconds.
What do customers say?
Research shows that 60% of people would hang up
after 20 seconds of waiting. Meanwhile, 28% wouldn't bother to leave a message
if your business didn't answer.
Call answering for small businesses
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