Don't let your business go on holiday

Even businesses need a break! But unlike us humans, a business that goes completely silent can lose valuable customers and sales. That's where phone line cover comes in – your secret weapon for maintaining a professional presence, even when the office is closed.

Here's why having holiday cover for your phone lines is a smart move:

Maintain Customer Satisfaction: Imagine a potential customer reaching out with a question during your holiday closure. An unanswered call can leave a bad impression and send them straight to a competitor.  Phone line cover ensures inquiries are addressed, even if a sale can't be finalized immediately.

Minimise Missed Opportunities: A ringing phone could represent a new lead or a current customer needing help. Missing these calls can mean lost revenue and damaged relationships.  Cover ensures you capture these opportunities, keeping your business moving forward.

Project Professionalism:  At worst, even a recorded message acknowledging your closure and directing callers to alternative contact methods shows you care about their needs. This builds trust and reinforces a professional image.

Phone Line Cover Options:

There are several ways to ensure your phones are covered during holidays:

Automated Message: A simple recording informing callers of your closure and directing them to leave a message or visit your website is a basic but effective option.

Call Forwarding: Forward calls to a colleague's phone or a mobile number. This is a good option for short closures, but ensure the designated person is available to answer calls.

Answering Service: Professional answering services like what we offer here at Miss MPS provide trained staff to answer calls, take messages, and even direct urgent inquiries. A great choice for businesses that receive a high call volume.

Remember:

Set Up Your Cover in Advance: Don't wait until the last minute! Ensure your chosen method is properly configured and tested before your holiday.

Update Your Voicemail/Recording: Clearly state your closure dates and any alternative contact methods.

Spread the Word: Let customers know about your holiday closure through website notices, social media posts, and email auto-responders.

By implementing phone line cover, you demonstrate professionalism, maintain customer satisfaction, and avoid lost opportunities.  It's a small investment that can have a big impact on your bottom line. So, keep your business running smoothly, even when you're on holiday!